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Thursday, September 1 • 10:30am - 11:00am
Why Customer Experiences trumps communication in a digitally disrupted world?

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Building customer relationships isn’t about one-size-fits-all interactions. Customers expect a relevant and engaging experience. Discussion on leveraging data and touchpoints to develop personalized interactions that engage and delight customers.

Speakers
avatar for Kal Raman

Kal Raman

Executive Vice President and Chief Digital Officer, Samsung Electronics America
As Samsung Electronics America’s Executive Vice President and Chief Digital Officer, Kal Raman leads the organization’s strategy to enhance the Samsung online commerce business and overall digital customer experience. With extensive consumer technology and operational experience with some of the world’s largest online retailers, Kal oversees a cross-functional task force to drive sales and customer acquisition as... Read More →


Thursday September 1, 2016 10:30am - 11:00am
Regency Ballroom

Attendees (3)